F.A.Q.
We accept cash and card payments.
Please check your spam folder and ensure you entered the correct email address without typos (e.g., "hmail" instead of "gmail" or "yaboo" instead of "yahoo").
Also, check any older email accounts you may use for services like PayPal. Still need help? Please contact customer support.
Yes, you can. The tracking link will be shared in the shipping confirmation email once your order has been shipped, if you've selected 'Pick up at Masters of Hardcore' you will not receive a tracking link.
All home delivery orders can be returned within 30 days after receiving your parcel by clicking the return portal link below.
All returned products need to be in their original state and preferably in the original packaging.
Return portal
Terms & conditions apply.
First of all, apologies for the inconvenience.
If you’ve received the wrong product please file a return request in the return portal here so our team can find a solution.
Non-EU customers: please reach out to us by email first.
Once your order has been placed, unfortunately we can't alter any details to your order.
We start processing your order as soon as possible, for this reason we cannot change the address details.
The package will be send out to the address we received at checkout, so please confirm this before completing your order.
In some cases DHL is able to offer support, so please try contacting their customer support department as well.
Netherlands: 1-2 business days
Belgium: 1-2 business days
Germany: 1-2 business days
For all other countries we ship to, click here to see the delivery times per country.
Please note:The delivery time is an indication, the actual delivery time can be different and is counted from the moment the package is handled and received at DHL. Many factors will influence shipping times and the courier will ultimately be responsible for delivery.
Shipping costs will be calculated upon check-out. Possible import taxes are not included.
We ship to the following countries:
- Argentina
- Australia
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Colombia
- Cyprus
- Denmark
- Germany
- Ecuador
- Estonia
- Finland
- France
- Greece
- Great Britain
- Honduras
- Hong Kong
- Hungary
- Ireland
- Iceland
- India
- Israel
- Italy
- Japan
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Austria
- Peru
- Poland
- Portugal
- Romania
- Singapore
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Turkey
- Uruguay
- United Arab Emirates (UAE)
- United States (US)
- South Africa
- Sweden
- Switzerland
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some orders can be delivered through a briefcase which will be delivered by PostNL for Dutch orders exclusively.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item.
We'll work to resolve the issue for you as quickly as possible.
We want to sort out any issues with faulty items immediately. As soon as you discover a fault, please contact us and provide us with:
- Order number
- The item’s name/number
- Description of the fault
- Attach pictures
Please note: this only applies to production issues. Item’s with user damage will not be accepted upon return.
If you have selected the option to ship your order at home, then you can only return your order online.
Did you choose the option to pick up your order at the event? Then you can return your order at the merchandise stand.
Unfortunately, no.
If you have not received your package, please reach out to DHL Parcel or DHL Express using your tracking link to find out about the progress of your package.
DHL eCommerce
DHL Express
If you need additional support, please contact customer support.
The main merchandise stand will be open from 1 PM - 11 PM.
Please note: make sure you pick up your click & collect order before 8 PM. After that, all unclaimed orders will be refunded.
At MOH 2025 you can pick up your order at the main merchandise stand. Please bring your personal barcode.
You will find the main merchandise stand near the main entrance.
Please note: make sure you pick up your click & collect orders before 8 PM. After that, all unclaimed order will be refunded.
Please bring your personal barcode. You will receive this by clicking on the link in your second e-mail. The e-mail subject starts with: Your Masters of Hardcore merchandise pick-up link.
Make sure you pick up your click & collect order before 8 PM. After that, all unclaimed orders will be refunded.
No. Only the person mentioned on the order details can pick up the order by showing their personal barcode.
There are no fitting rooms but they can be fitted and exchanged at the stand.
If you chose the option to pick up your order at the event, then you can return your order at the counter at the main merchandise stand.
Home delivery orders unfortunately can't be returned at the event.